Business Development Representative (Founding Class – San Francisco)

About Us

At Crescendo, we’re transforming customer experience with Augmented AI—a seamless blend of human expertise and AI automation that delivers better, faster, more scalable support. We’re not just changing how support works. We’re reshaping the economics of an entire industry.

Be Part of the Build. Be Part of the Future.

At Crescendo, we’re not just transforming customer experience—we’re reshaping the economics of an entire industry with Augmented AI, a seamless blend of human expertise and AI automation. In less than a year, we’ve gone from 0 to $100M+ ARR, landed some of the world’s most innovative customers, and we’re only just getting started.

Now, we’re building our founding class of BDRs in San Francisco—a ground-floor team that will fuel our next wave of growth and define the playbook for how AI-powered CX gets sold at scale.

The Role

As one of Crescendo’s first BDRs in San Francisco, you’ll be at the tip of the spear—sparking conversations with enterprise innovators, opening doors at some of the biggest brands in the world, and creating the pipeline that powers our rocket ship. This isn’t just another BDR role. This is a category-defining build inside one of the fastest-growing SaaS companies ever.

You’ll work hand-in-hand with Account Executives, Marketing, and Leadership to experiment, refine, and scale our GTM engine. The foundation you help lay will shape not just your career, but the future of Crescendo’s sales org.

What You’ll Do:

• Be the Spark: Prospect into enterprise accounts through cold outreach, social engagement, and event follow-up—introducing decision-makers to the power of Augmented AI.
• Qualify with Precision: Uncover customer pain points, assess fit, and line up discovery calls with AEs that set the stage for big wins.
• Build the Playbook: Collaborate with sales and marketing leaders to test new messaging, sharpen campaigns, and evolve Crescendo’s GTM strategies.
• Learn the Craft: Master our product, the CX/AI landscape, and how to talk outcomes that matter to executives.
• Own Your Impact: Track performance, iterate quickly, and always push for the next level of excellence.

What We Expect From You:

• Hustle + Curiosity: 1+ year in sales, business development, or a customer-facing role (ideally SaaS/AI/CX). More importantly, you’re hungry, resourceful, and coachable.
• Communicator Extraordinaire: You can craft messages that cut through the noise and spark genuine interest.
• Resilience: Rejection doesn’t faze you—it fuels you.
• Team Player: You thrive in fast-moving environments where collaboration and adaptability are the name of the game.
• Builder Mentality: You want to help shape not just your career, but a category and a company.

What You’ll Get In Return:

• Competitive base + uncapped commission
• Generous PTO + benefits (medical, dental, vision)
• Hands-on mentorship, 1:1 coaching, and cross-functional development opportunities
• A front-row seat to one of the fastest SaaS growth stories of the decade
• The chance to say: “I was there from the start.”

Why Crescendo?

• We’re building a new category: Augmented AI
• We’re moving at record-breaking speed: 0 to $100M+ ARR in under a year
• We only win when our customers win—outcomes over hype, every time
• You’ll be part of a high-performing, purpose-driven team obsessed with speed, creativity, and craft
• This is your chance to help define the DNA of Crescendo’s sales culture. If you’re ready to learn fast, build fast, and grow fast—let’s talk.

Join Crescendo’s founding BDR team in San Francisco and help shape the future of customer experience with AI.

Company Culture Is At Our Core

Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
• Take ownership - Doing the right thing should come naturally.
• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].