Strategic Account Executive – Healthcare Vertical

Role Details

Location: Remote in the US
Travel: As needed to meet with key clients and attend major industry events
 

About Us

Crescendo combines world-class customer experience technology with human-centric insight to deliver transformative solutions at scale. Our Augmented AI platform powers mission-critical operations for enterprise-level organizations — including leading healthcare partners redefining patient engagement, care coordination, and operational performance.

The Role

As a Healthcare Strategic Account Executive, you will own and expand relationships with major healthcare systems, IDNs, and payors across the U.S. You will operate as a trusted executive advisor, helping healthcare leaders modernize patient experience, streamline care operations, and drive measurable clinical and financial outcomes using Crescendo’s Augmented AI solutions.

This is a senior, strategic sales role designed for a consultative seller with deep healthcare industry fluency and a proven record of closing large, complex enterprise deals.
 

What You’ll Do:

Strategic Account Leadership

• Build multi-year relationships with healthcare executives including CIOs, CMOs, COOs, and VPs of Patient Experience, Digital Health, and Operations.
• Develop and execute national strategic account plans aligned to healthcare transformation priorities.

• Position Crescendo as a platform for improving patient engagement, care coordination, workforce efficiency, revenue cycle performance, and clinical quality.
• Quantify ROI through healthcare-specific metrics such as HCAHPS, patient access metrics, readmission reduction, operational cost savings, and throughput improvement.

• Serve as a subject-matter advisor on healthcare trends including AI-enabled workflows, patient journey redesign, interoperability, and digital front-door strategies.
• Represent Crescendo at major industry forums such as HIMSS, CHIME, HFMA, Becker’s, and regional health system events.

• Partner with product, solution engineering, clinical SMEs, and customer success to ensure alignment between healthcare client goals and Crescendo’s platform capabilities.
• Influence healthcare-specific roadmap enhancements based on enterprise market feedback.

Account Expansion & Growth

• Identify whitespace and cross-sell opportunities across ambulatory, acute, specialty, telehealth, and population health service lines.
• Own national healthcare quota attainment, forecasting accuracy, and deal execution.

What We Expect From You:

• 10+ years of enterprise sales experience within healthcare technology, services, or SaaS.
• Proven success selling into hospitals, IDNs, or health payors with a history of multi-million-dollar deal closure.

• Strong understanding of healthcare operations, clinical workflows, patient experience, and regulatory dynamics.
• Executive-level network and credibility within U.S. healthcare systems.

• Demonstrated mastery of consultative, value-based selling and complex buying-committee navigation.

What Sets You Apart

• You bring a national healthcare market perspective with the ability to connect macro trends to actionable client strategies.
• You combine executive presence with deep curiosity and a builder’s mindset.
• You thrive in high-growth, transformation-oriented environments.

Why Crescendo?

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

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