Business Development Representative

About Us

At Crescendo, we’re transforming customer experience with Augmented AI—a seamless blend of human expertise and AI automation that delivers better, faster, more scalable support. We’re not just changing how support works. We’re reshaping the economics of an entire industry.

The Role

We’re looking for a Business Development Representative (BDR) to join our ambitious, customer-obsessed sales team. As a BDR, you’ll be on the front lines of our go-to-market motion—generating pipeline, identifying high-potential prospects, and sparking conversations with the most innovative teams in customer experience.

This is the perfect opportunity for a driven self-starter who thrives in a fast-paced, high-growth environment and wants to develop into a world-class enterprise seller. You’ll work closely with Account Executives, marketing, and leadership to build a foundation for long-term growth—both for yourself and for Crescendo.

This is a remote position with flexibility in location, though proximity to major markets is a plus.

• Generate Pipeline: Prospect into enterprise accounts through cold outreach, social engagement, and event follow-up. Identify key stakeholders and spark interest in Crescendo’s Augmented AI solutions.
• Qualify Opportunities: Understand customer needs, assess fit, and schedule discovery meetings with Account Executives. You'll be the first point of contact in a high-impact customer journey.
• Collaborate Across Teams: Work closely with sales, marketing, and operations to execute on campaigns, optimize messaging, and fine-tune outreach strategies.
• Master the Craft: Learn the ins and outs of Crescendo’s product and the CX/AI landscape. Gain deep knowledge of our ICP and how our solutions drive real business outcomes.
• Track & Optimize: Use tools like Salesforce and Outreach to manage your pipeline, track performance, and continually improve outreach strategies.

• Experience: 1+ year in a sales, business development, or customer-facing role—ideally in SaaS, AI, or CX.
• Drive to Win: You’re hungry to learn, eager to contribute, and motivated by measurable impact.
• Clear Communicator: Strong written and verbal communication skills. You can craft concise, compelling messages that resonate with busy decision-makers.
• Resilient and Resourceful: You’re energized by rejection, not discouraged. You try new approaches and are always optimizing.
• Collaborative: You enjoy working in a team setting and understand how to support and be supported by your peers.
• Growth Mindset: You’re coachable, curious, and excited to grow into more senior roles over time.

What You’ll Get In Return:

• Competitive Base Salary with Uncapped Commission
• Generous paid time off
• Attractive benefits package including medical, dental, and vision
• Training opportunities provided by Crescendo and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Why Crescendo?

• We’re creating a new category: Augmented AI.
• Our growth has been explosive—0 to $100M+ in ARR in under a year—and we’re just getting started.
• Our model is built on outcomes, not buzzwords. That means we only win when our customers do.
• You’ll join a high-performing, customer-obsessed team that values speed, creativity, and craft.
• We’re remote-first, people-first, and purpose-driven.

Join us and help shape the future of customer experience.

Company Culture Is At Our Core

Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
• Take ownership - Doing the right thing should come naturally.
• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].