Recruitment Team Manager

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact.

Join us at Crescendo, and let’s build the future of customer experience together.


The Role

As the Recruitment Delivery Team Manager, you will lead and coach a team of recruiters and coordinators to deliver against high-volume and specialized hiring needs across multiple geographies. You’ll own the execution of recruitment delivery, ensuring hiring targets are met while maintaining an excellent candidate and stakeholder experience. A critical part of this role is being data-driven—you’ll use reports, dashboards, and analytics to measure performance, forecast needs, and continuously improve recruitment outcomes.

What You’ll Do:

• Lead, coach, and mentor a recruitment delivery team to meet and exceed hiring targets
• Partner closely with the Recruitment Strategy, Sourcing, and Operations teams to align hiring execution with business needs
• Monitor pipelines and ensure timely movement of candidates across stages
• Build, analyze, and present dashboards and reports to measure KPIs (time-to-fill, quality of hire, pipeline health, recruiter productivity)
• Use data and insights from Google Sheets, Looker, and ATS reporting to optimize delivery processes
• Ensure consistency and accuracy of candidate data in our Applicant Tracking System (JazzHR)
• Collaborate with stakeholders to anticipate hiring needs, set realistic timelines, and align on priorities
• Drive continuous improvement initiatives to enhance recruitment efficiency, candidate experience, and hiring outcomes

What We Expect From You:

• 5+ years of recruitment experience, with at least 2 years in a team lead or manager role
• Proven success managing end-to-end recruitment delivery in a BPO, shared services, or fast-scaling organization
• Strong proficiency in Google Sheets (complex formulas, pivots, dashboards) and Looker Studio (report building and analytics)
• Excellent stakeholder management and communication skills
• Data-driven mindset with the ability to translate insights into action
• Strong organizational skills and ability to manage multiple requisitions and priorities simultaneously
• A people-first leader who can coach, motivate, and develop a team

What You’ll Get In Return:

• Competitive compensation and benefits
• Flexible work arrangements
• Opportunities for professional growth and career development
• Inclusive, supportive culture built on empathy and respect
• A chance to collaborate with global partners and diverse teams

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.