Account Manager

About Us

At Crescendo, we’re transforming customer experience with Augmented AI—a seamless blend of human expertise and AI automation that delivers better, faster, more scalable support. We’re not just changing how support works. We’re reshaping the economics of an entire industry.

The Role

We’re looking for a dynamic, relationship-driven Account Manager to join our team and play a pivotal role in expanding and retaining key client accounts. This role is ideal for someone with a track record of managing strategic partnerships, growing existing business, and delivering value in complex environments.

As an Account Manager, you will serve as a trusted advisor to Crescendo’s enterprise customers, acting as the connective tissue between client needs and the full breadth of our AI-powered solutions. You’ll work closely with cross-functional teams — including Sales, Product, and AI Operations — to unlock value and ensure long-term success for our customers.

What You’ll Do:

• Own the Relationship: Manage and grow a portfolio of enterprise accounts, ensuring customer satisfaction, retention, and expansion.
• Drive Account Growth: Identify new use cases, expansion opportunities, and upsell paths within existing accounts. Partner with Sales to scope and close new initiatives.
• Strategic Partnership: Understand the customer’s evolving business needs and industry context. Bring forward solutions and innovations from Crescendo’s Augmented AI offering that align with their priorities.
• Customer Advocacy: Serve as the voice of the customer internally, helping shape product development and service enhancements through direct feedback.
• Cross-Functional Collaboration: Work with AI Operations, Product, and Customer Success teams to ensure successful delivery, optimization, and continuous improvement.
• Reporting & Insights: Regularly analyze account health, usage trends, and business impact. Deliver thoughtful reporting and recommendations to internal stakeholders and customer executives.
• Champion of CX + AI: Act as a subject matter expert on how Augmented AI transforms customer experience, and help your clients stay ahead of industry trends.

What We Expect From You:

• Proven Experience: 5+ years of account management or customer success experience, preferably in a SaaS, CX, or tech-enabled services environment.
• Client-Facing Strength: Exceptional communication, relationship-building, and executive presence. You can engage both operations teams and C-suite stakeholders with confidence and clarity.
• Strategic Thinking: Ability to identify business drivers and translate them into action plans. You think beyond service delivery — you bring a growth lens to every conversation.
• Problem Solver: Comfortable navigating complex client needs, offering creative solutions, and removing obstacles with agility.
• Tech Savvy: Experience working with AI, CX, or other transformative enterprise tech platforms is a plus. At minimum, you bring curiosity and a fast learning curve.
• Collaborative Operator: You thrive in cross-functional teams, appreciate transparency, and embody Crescendo’s values in how you show up and support others.

What You’ll Get In Return:

• Remote working arrangements
• Competitive Base Salary
• Generous paid vacation
• Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Training opportunities provided by Crescendo and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Why Crescendo?

• We’re creating a new category: Augmented AI.
• Our growth has been explosive—0 to $100M+ in ARR in under a year—and we’re just getting started.
• Our model is built on outcomes, not buzzwords. That means we only win when our customers do.
• You’ll join a high-performing, customer-obsessed team that values speed, creativity, and craft.
• We’re remote-first, people-first, and purpose-driven.

Join us and help shape the future of customer experience.

Company Culture Is At Our Core

Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
• Take ownership - Doing the right thing should come naturally.
• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].