Strategic Account Executive – Key Accounts

Role Details

Location: San Francisco, CA (Remote Flex)

Travel: As needed to meet with key clients and attend major industry events
 

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in customer experience and operations—delivering results that scale and support that never sleeps.

But Crescendo is more than a platform. We’re a team of builders, operators, and problem solvers who believe people are the real differentiator. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact.

Join us and help define the future of AI-powered customer experience for the world’s most recognizable brands.
 

The Role

Crescendo is seeking a Strategic Account Executive to own and expand relationships with a portfolio of key accounts across diverse industries. You’ll be responsible for driving growth within large, complex organizations and helping them harness the transformative power of Crescendo’s Augmented AI to deliver best-in-class customer experiences.

This is a senior, high-impact role for a seasoned sales leader who thrives on building multi-threaded relationships at the C-level, crafting strategic account plans, and driving revenue across sophisticated organizations. You’ll partner closely with Crescendo’s leadership, product experts, and customer success teams to ensure our solutions become a critical driver of our clients’ success.
 

What You’ll Do:

• Own & Grow Key Accounts: Build deep, strategic relationships with decision-makers across CX, digital, operations, and IT. Develop multi-year growth plans to expand Crescendo’s footprint within these accounts.
• Strategic Solution Selling: Position Crescendo’s Augmented AI platform as a mission-critical solution for challenges such as omnichannel CX, workforce scalability, and operational efficiency. Tailor proposals to highlight ROI and category leadership.
• Executive Engagement: Cultivate trust with C-level and senior executives, becoming a go-to advisor on industry trends in AI, automation, and next-generation customer experience.
• Cross-Functional Collaboration: Partner with product, marketing, and delivery teams to ensure Crescendo’s solutions align with each client’s long-term vision and are flawlessly executed post-sale.
• Market Expansion: Identify whitespace opportunities within existing accounts and lead Crescendo’s push into new lines of business or adjacent markets.
• Quota Ownership: Consistently exceed revenue targets while maintaining a high standard of client satisfaction and account health.
• Thought Leadership: Represent Crescendo at key AI, CX, and technology events, sharing insights, case studies, and best practices to reinforce Crescendo’s position as the leader in AI-powered CX.
   

What We Expect From You:

• Proven Sales Experience: 10+ years of experience selling SaaS, CX, AI, or related technology solutions, with a strong record of closing complex, multi-million-dollar deals and driving growth within large organizations.
• Strategic Account Management: Expertise in building and executing multi-year account strategies, expanding share of wallet, and navigating matrixed organizations at scale.
• Consultative Selling Skills: Ability to lead high-stakes, strategic discussions with C-level stakeholders and translate client priorities into Crescendo solutions.
• Relationship Builder: Exceptional executive presence and interpersonal skills; adept at creating trust and credibility across large, complex buying committees.
• Growth Mindset: Self-starter comfortable operating in a fast-moving, high-growth environment where agility and creativity are key.
• Industry Insight: Deep understanding of customer experience trends and the competitive technology landscape across multiple sectors.
   

Why Crescendo?

• Category Creation: Be part of the team defining Augmented AI—the next frontier in CX.
• Hypergrowth Momentum: From 0 to $100M+ ARR in under a year, Crescendo is scaling at record speed.
• Customer-First Culture: We only win when our customers win—outcomes over hype, every time.
• High-Performance Team: Join a purpose-driven, collaborative team obsessed with speed, creativity, and craft.
• Career Acceleration: Help shape the DNA of Crescendo’s strategic sales culture and grow alongside one of the fastest-scaling companies in SaaS.

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

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