Vice President of Talent Acquisition

Role Details

• Position Type and Schedule: Full-time
• Work Type and Location: Remote in the U.S. 
• Expected Start Date: ASAP
• Reports to: Head of People Operations | SVP
• Compensation: $180K to $210K & 25% Bonus target

About Us
Crescendo is a leading AI company creating CX Solutions for brands in SaaS, HealthTech, FinTech, eCommerce, and beyond. We are creating a brand new category in the market called Augmented AI — a combination of omnichannel Agentic AI and live human agents to provide customers with end-to-end CX solutions in any language, 24/7.

About The Role
As the Vice President of Global Talent Acquisition, you will play a strategic leadership role in driving talent acquisition efforts across our global operations. You will lead a team of recruiters and hiring managers to source, attract, and hire top-tier talent across multiple business units. Your focus will be on developing innovative AI-driven recruitment strategies, scaling internal operations, and ensuring a world-class candidate experience.

What You’ll Do:
Strategic Leadership

• Develop and execute a comprehensive talent acquisition strategy that integrates cutting-edge AI technologies to enhance recruitment efficiency and candidate experience
• Direct recruitment, selection, and integration processes for both technical and operational roles
• Implement operational and hiring strategies to scale a 25-person talent acquisition team supporting a global workforce of 3,000, with growth potential to 10,000 associates over the next three years
• Design innovative recruitment approaches that leverage AI tools for identifying and attracting diverse, top-tier talent in a competitive market

Operational Excellence

• Lead and mentor high-performing recruitment teams across multiple geographies
• Hold teams accountable to KPIs while developing strategies to exceed goals
• Oversee the budget for and implementation of recruiting tools, platforms, and services
• Ensure compliance with local laws and internal data management/security policies
• Quantify and optimize the candidate experience, ensuring it aligns with our commitments

Innovation & Technology

• Utilize data analytics to optimize recruitment processes and drive informed decision-making
• Integrate AI-powered solutions into recruitment workflows
• Implement and optimize various ATS, candidate management, and HRIS platforms
• Drive technological innovation in recruitment practices

What We Expect From You:

• 10+ years of recruiting experience
• 5+ years in an executive position, leading talent acquisition, or a similar senior-level HR position
• 3+ years working in a high-volume staffing environment
• Demonstrated experience with AI-enabled recruitment tools and technologies
• Strong track record of building and scaling high-performing recruitment teams
• Experience managing global, remote teams
• Deep understanding of current and emerging talent acquisition trends
• Advanced knowledge of global compensation frameworks and total rewards strategies
• Advanced knowledge of global compensation frameworks and total rewards strategies

• Opportunity to shape the future of AI-enabled outsourcing
• Competitive compensation package, including equity
• Comprehensive health and wellness benefits
• Flexible work arrangements that support work-life balance
• Continuous learning and development opportunities
• Chance to work with cutting-edge AI technology while making a social impact
   

Company Culture Is At Our Core
Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
• Take ownership - Doing the right thing should come naturally.
• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai