Head of Revenue Operations

Role Details

Location: San Francisco, CA
 

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact.

Join us at Crescendo, and let’s build the future of customer experience together.
 

The Role

We’re in a phase of rapid expansion and are looking for a Head of Revenue Operations to be the operational force behind our next sales build. Based in San Francisco, you’ll work directly alongside the CRO and partner closely with Sales, Customer Success, and Executive Leadership to design and operationalize a world-class go-to-market engine. This is a high-visibility, high-impact role with a direct line to Crescendo’s growth strategy.
 

What You’ll Do:

Sales & Revenue Strategy

• Act as a strategic partner to the CRO, owning the structure and performance of our entire go-to-market operation.
• Lead territory design, quota setting, and resource allocation in support of Crescendo’s ambitious revenue targets.
• Define and manage the GTM operating rhythm, including pipeline reviews, forecast meetings, and exec-level reporting.

End-to-End Sales Operations

• Build scalable, repeatable frameworks for pipeline generation, opportunity management, and conversion optimization.
• Own the configuration and performance of our sales tech stack—Hubspot, Gong, SalesNav, Clay, forecasting and intelligence platforms.
• Ensure pipeline health, seller accountability, and revenue predictability through rigorous systems and clean data.

Customer Success & Post-Sale Operations

• Partner with Customer Success and Delivery to align post-sale processes to value realization, renewals, and expansion.
• Develop and monitor metrics related to customer health, services performance, and lifecycle progression.
• Operationalize seamless handoffs, project tracking, and pricing strategies for high-value, high-scale customer engagements.

Forecasting & Commercial Intelligence

• Own revenue forecasting and scenario modeling in partnership with Sales and Finance.
• Deliver insight-rich reporting and dashboards to CRO and executive stakeholders.
• Identify strategic levers and GTM improvements through trend analysis, win-loss, and productivity tracking.

Team Leadership & Infrastructure

• Build and scale a high-performing Revenue Operations team, instilling a culture of ownership, clarity, and operational excellence.
• Create playbooks, processes, and documentation to enable consistency and scale across teams and geographies.
• Serve as a key voice in cross-functional planning conversations, ensuring that operational infrastructure supports go-to-market goals.
   

What We Expect From You:

• 10+ years of experience in Revenue Operations, Sales Strategy, or GTM leadership within fast-scaling SaaS or AI-driven businesses.
• Proven track record designing and scaling RevOps functions across enterprise and commercial sales models.
• Deep expertise in pipeline management, sales productivity, territory planning, forecasting, and post-sale analytics.
• Hands-on systems experience with Hubspot (we are a Hubspot shop for another year), Gong, SalesNav, Clay, and related analytics/forecasting platforms.
• Strategic agility balanced with operational execution—able to think at the C-level and execute in the details.
• Leadership experience managing and mentoring RevOps talent, with a bias for action, quality, and continuous improvement.
• Strong executive presence and ability to influence up, down, and across—especially in high-growth environments.
   

Why Crescendo?

• We’re building a new category: Augmented AI
• We’re moving at record-breaking speed: 0 to $100M+ ARR in under a year
• We only win when our customers win—outcomes over hype, every time
• You’ll be part of a high-performing, purpose-driven team obsessed with speed, creativity, and craft
• This is your chance to help define the DNA of Crescendo’s sales culture. If you’re ready to learn fast, build fast, and grow fast—let’s talk.

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

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