Director of Communications

About Us

At Crescendo, we’re transforming customer experience with Augmented AI—a seamless blend of human expertise and AI automation that delivers better, faster, more scalable support. We’re not just changing how support works. We’re reshaping the economics of an entire industry.

The Role

We’re seeking a bold and inventive Director of Communications to drive Crescendo.ai’s earned media strategy. This is not a traditional PR role. We want someone who lives for the hustle—who can manufacture news, hijack narratives, seed curiosity, and generate momentum in media cycles about AI and customer experience.

You’ll have a nose for what’s newsworthy, the hustle to pitch and place stories, and the creativity to craft moments that get talked about. You’ll work closely with our executive, product, and marketing teams to turn our technology and vision into high-impact stories that land us in headlines.

What You’ll Do:

• Develop and execute creative, proactive communications strategies that position Crescendo.ai as a leader in AI and customer experience.
• Lead the planning, creation, and distribution of high-impact content, including blogs, thought leadership articles, customer stories, and executive communications.
• Shape and maintain a cohesive narrative and brand voice across all external communication touchpoints.
• Build and maintain strong relationships with media, analysts, and influencers to drive coverage and thought leadership.
• Identify and respond to timely media opportunities, leveraging breaking news or industry trends to insert Crescendo into the conversation.
• Lead the strategy and execution of Crescendo’s social media presence to drive engagement and amplify brand messaging.
• Collaborate cross-functionally with marketing, product, and leadership teams to align communications with business goals.
• Monitor, analyze, and report on communications effectiveness, adjusting strategies as needed for impact.

What We Expect From You:

• 8-10+ years of experience in communications, content, or media strategy with a proven track record of storytelling and narrative development.
• Strong background in managing cross-channel communications, including media relations, editorial content, and social media.
• Demonstrated ability to create high-quality content and lead integrated communications campaigns.
• Excellent writing, editing, and messaging skills with the ability to translate complex topics into accessible, engaging stories.
• Experience building relationships with media and influencers in the tech, AI, or customer experience spaces.
• Strategic mindset and ability to thrive in a fast-paced, high-growth environment.

What You’ll Get In Return:

• Remote working arrangements
• Competitive Base Salary
• Generous paid vacation
• Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Training opportunities provided by Crescendo and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Why Crescendo?

• We’re creating a new category: Augmented AI.
• Our growth has been explosive—0 to $100M+ in ARR in under a year—and we’re just getting started.
• Our model is built on outcomes, not buzzwords. That means we only win when our customers do.
• You’ll join a high-performing, customer-obsessed team that values speed, creativity, and craft.
• We’re remote-first, people-first, and purpose-driven.

Join us and help shape the future of customer experience.

Company Culture Is At Our Core

Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
• Take ownership - Doing the right thing should come naturally.
• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].