Field Marketing Manager

About Us
At Crescendo, we're transforming customer experience with Augmented AI—a seamless blend of human expertise and AI automation that delivers better, faster, more scalable support. We’re not just changing how support works. We’re reshaping the economics of an entire industry.

The Role

We’re looking for a highly organized, creative, and execution-obsessed Field Marketing Manager to join our growing marketing team. Reporting into the Director, Demand Generation, you’ll own our events function end-to-end—from third-party conferences to high-impact field events to Crescendo-hosted experiences. You’ll play a key role in creating moments that drive awareness, deepen relationships, and accelerate the pipeline.

This is a hands-on, high-visibility role for someone who knows how to design standout experiences, manage logistics down to the last detail, and collaborate cross-functionally with Sales, Content, Brand, and Product Marketing to drive real business impact.

What You’ll Do:

• Own Crescendo’s event strategy across conferences, trade shows, executive dinners, field marketing activations, and our potential flagship industry event.
• Partner closely with sales and marketing to identify event opportunities that align with pipeline and revenue goals.
• Manage all event logistics from start to finish, including vendor selection, booth design, A/V, travel coordination, shipping, swag, and lead capture systems.
• Build pre-event and post-event workflows in collaboration with the marketing team to ensure follow-up, ROI tracking, and measurement.
• Collaborate with Content, Brand, and Community teams to shape event narratives, sessions, and experiences that feel unmistakably “Crescendo.”
• Own the event calendar and budget, and deliver seamless project management across multiple events in-flight at once.
• Be on-site when needed to lead events and ensure every detail is executed with excellence.

What We Expect From You:

• 4–6 years of experience in event marketing, ideally in B2B SaaS or CX tech.
• Proven success managing third-party events and hosted field experiences that generate pipeline and elevate brand.
• Strong project management skills—you can juggle multiple workstreams without breaking a sweat.
• Excellent communication skills and executive presence—you’re just as comfortable managing vendors as you are prepping speakers.
• Deep empathy for customers and a passion for creating memorable, high-value experiences.
• Bonus: experience launching a flagship event or industry conference.

What You’ll Get In Return:

• Remote working arrangements 
• Competitive Base Salary
• Generous paid vacation
• Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Training opportunities provided by Crescendo and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

• We’re creating a new category: Augmented AI.
• Our growth has been explosive—0 to $100M+ in ARR in under a year—and we’re just getting started.
• Our model is built on outcomes, not buzzwords. That means we only win when our customers do.
• You’ll join a high-performing, customer-obsessed team that values speed, creativity, and craft.
• We’re remote-first, people-first, and purpose-driven.

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
• Take ownership - Doing the right thing should come naturally.
• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai