Solutions Consultant (AI / CX)

Role Details

Location: United States
Work Setup: Remote
 

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact.

Join us at Crescendo, and let’s build the future of customer experience together.
 

The Role

As a Solutions Consultant, you'll play a vital supporting role in Crescendo’s pre-sales efforts. You’ll partner closely with Account Executives and Account Managers to support discovery, assist with product demonstrations, and help translate customer goals into tangible solutions powered by Crescendo’s AI technology and managed services.

This is an exciting opportunity for someone with a strong grasp of the CX tech landscape who’s looking to grow their consultative and technical skills at the forefront of enterprise AI transformation.
 

What You’ll Do:

• Collaborate with Account Executives and Account Manager to support discovery conversations and identify key customer objectives and challenges.
• Assist in building and tailoring product demonstrations that showcase the value of Crescendo’s solutions — from our AI Messaging Assistants to our Quality Assurance tools to our integrations that support an Agentic AI experience.
• Help lead demos and solution walkthroughs that clearly map Crescendo’s capabilities to customer use cases.
• Serve as a knowledgeable resource in pre-sales discussions, articulating the business value of our AI-powered CX platform to both technical and business stakeholders.
• Support solution scoping and contribute to internal hand-offs between Sales, Success, and Implementation teams.
• Maintain awareness of industry trends and the competitive landscape to support positioning and differentiation efforts.
• Learn from and collaborate with senior members of the Solutions team to grow into a trusted advisor role over time.
   

What We Expect From You:

• 3+ years of relevant experience in a Sales Engineering, Solutions Consulting, or Customer Experience role, ideally within a CX tech/CCaaS environment. 
• Familiarity with large CX tools/platforms such as: Zendesk, Salesforce, Genesys, Five9.
• Understanding of how enterprise companies structure their support orgs and the role AI is beginning to play in transforming them.
• Comfort engaging with both technical and non-technical audiences in a sales or customer-facing context.
• Exposure to APIs, webhooks, and integration concepts is a plus.
• Curiosity about AI and its application in real-world CX environments — familiarity with LLMs and AI-powered support tools is a bonus.
• A collaborative spirit and desire to grow into a more strategic solutions role over time.
   

Why Crescendo?

• We’re building a new category: Augmented AI
• We’re moving at record-breaking speed: 0 to $100M+ ARR in under a year
• We only win when our customers win—outcomes over hype, every time
• You’ll be part of a high-performing, purpose-driven team obsessed with speed, creativity, and craft
• This is your chance to help define the DNA of Crescendo’s sales culture. If you’re ready to learn fast, build fast, and grow fast—let’s talk.
   

Company Culture Is At Our Core

Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
• Take ownership - Doing the right thing should come naturally.
• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].