AI Deployment Engineer

About Us

Crescendo is a leading AI company creating CX Solutions for brands in SaaS, HealthTech, FinTech, eCommerce, and beyond. We are creating a brand new category in the market called Augmented AI — a combination of omnichannel Agentic AI and live human agents to provide customers with end-to-end CX solutions in any language, 24/7.
 

The Role

Crescendo is hiring an AI Implementation Engineer to manage technical implementation activities following a customer sale and throughout the customer’s onboarding process. You will ensure our customers have a successful implementation and onboarding - on-time and within budget. Onboarding a new Partner is arguably the most important milestone in their journey with Crescendo. Their anticipation and expectations are at an all-time high during the time period immediately following contract execution. We can capitalize on this enthusiasm by providing an experience for our Partners that leads to early wins and sustained success.

In this role, you will collaborate with Product, Engineering, CX Design, Operations,  and other internal stakeholders to ensure all new onboarding efforts accurately address Partner needs and are appropriately supported by key stakeholders.

What you’ll do:

• Collaborate with customers and pre-sales teams to understand requirements through detailed discovery and information gathering.
• Work with Engineering and Product teams to review the scope, discuss CX design options, identify potential risks and establish timelines.
• Design, build, and deploy the CX bot.
• Collaborate with design engineering teams and the Partner to connect the Partner’s knowledge sources to the platform.
• Develop, test, and implement the models to enhance bot accuracy, performance and stability.
• Integrate bot with existing systems and platforms to provide seamless user experiences.
• Facilitate User Acceptance Testing with the Partner to validate the deployment.
• Oversee the bot's deployment to the production environment, ensuring a smooth launch.
• Continuously monitor and optimize bot performance, adjusting based on user feedback and analytics.
• Create operating procedures for support associates and ensure successful completion of their training on support systems and the AI bot.
• Serve as a liaison between Crescendo’s Product team and customers, capturing feedback and communicating product updates.
• Collaborate with Sales, Customer Success and other internal teams to ensure consistent customer experiences.

What we expect from you:

• 4-6 years of experience building and deploying conversational AI solutions (voice and chat bots).
• 4-6 years of experience in a customer-facing implementation or consulting role, preferably in B2B SaaS or enterprise software
• Demonstrate strong practical knowledge of web technologies, including HTML, CSS and JavaScript.
• Proficiency with bot development platforms such as Google Dialog Flow, Amazon Lex, Microsoft Bot Framework, or similar.
• Experience with cloud platforms (AWS, Azure, Google Cloud).
• Excellent communication, presentation, and interpersonal skills, with the ability to influence and persuade C-suite leaders and stakeholders.
• Demonstrated ability to collaborate with cross-functional teams and stakeholders to achieve shared goals.
• Excellent project management and organizational skills, with the ability to prioritize and delegate tasks effectively.
• Strong analytical and problem-solving abilities.

What you’ll get in return:

• Full-time employment
• Competitive compensation based on experience
• A dedicated wellness program, including support from an in-house psychologist 
• Attractive benefits package including medical, dental, and vision options based on location
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture is at our core

Culture leads, success follows. Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
• Take ownership - Doing the right thing should come naturally.
• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].